Dunkin' - KITTERY

What was really outstanding was the customer service. The associate went above and beyond to find the bluest and pinkest doughnuts for my grandkids. It was really thoughtful and unexpected !

The food was fine, but we had very poor customer service. It started when we had difficulty understanding the woman at the drive up window, so we asked her to repeat what she said. This must have made her upset hecause she then hollered at my husband toanswer her when she didn 't hear his response. I am not joking when I say hollered. She screamed through the microphone the word, Answer!! I would not recommend this place to anyone. This is not okay from anyone. We were not rude to her despite how shetreated us. I am now editing my review after reading all the previous reviews that also talk about the same type of complaints.Why is the management not replacing these employees or at the very least making sure it does not keep happening? I do not knowanyone who does not like Dunkin Donuts, but is it worth being hollered at? I would be embarrassed if I was managing the store orworking there and saw numbers of complaints about rude staff members.

Great experience, especially since we ordered a lot 10 minutes before closing

Eating and service was good, but the load inside might have been a bit cleaner. especially the bathroom was not clean.

The women who took my order at the drive thru was extremely rude I asked for a moment to look at the menu and to consult my fiancé to see what he wanted and she let out a huge “ughhhhhhhhhh” and when I had told her I was ready about a minute later she gave me an attitude asked me what I wanted and I placed my order I heard her say something and I asked what was that and she rudely informed me “I’m not talking to you” so I pulled up to the window to pick up my order and she wouldn’t even come take my payment untill someone told her to and on top of that rudely told us to go find parking and that are food would be out needless to say won’t be eating here for awhile