Dunkin' - Laguna Hills

Sophia at the DD off McIntyre made my morning! I had dirty hands and she opened the bathroom door for me to wash them. She checked to see if there was any pumpkin left for my Chai. I told her my mom was sick and she gave me her favorite donut. I was having a rough morning and just her little gesture really brightened my day!

We had a lousy experience here. The kid who took the order didn’t listen and made the iced coffee so light it was basically cream and sugar with a tiny splash of coffee. Took three tries for it to be drinkable and even then it was just meh. When I told him the coffee wasn’t good, he stared at me with no expression- I had to ask for it to be remade. They also forgot to put cream cheese on the bagels and served them toasted but dry. The donuts were also the wrong kind. The kid looked high as hell, possibly why he couldn’t focus on taking an order or making it correctly. I’ll probably stick to the Dunkin closer to where I live from now on because they understand how to operate much better. I can’t believe they’re getting paid $20/ hr for this lackluster service.