Jimmy John's - Lapeer MI

I ordered my sandwich at 4:53pm. 12-31-23. Got a notification at 5:17 pm the sandwich was out for delivery. 6:04 I called Jimmy johns to see where my food was Only to speak to a ROB , which was extremely ignorant said he was the store manager. No apologies no explanations of where my food is? Just ma 'am it must have been delivered to the wrong house, but I can have another sandwich out to you in 40 minutes. Really? So I 'm supposed to wait for 2 hours for a sandwich which is promised freaky fast . how do I know it will actually be delivered? He said I can 't promise you will get your food. So is this what JJ does now? Order food take peoples but dont give the food? Thats stealing. I will be in contact with the corporate office hope I do get my refund back. BBB willbe hearing of this and the attorney General.

Sandwiches are served sloppy and i received incomplete order.

I've tried the wheat sub for any sandwich I ordered, and it was healthier than the other

There's a man there who seems to work the front cash register primarily. My 1st visit, I walk in am greeted by everyone except him. Didn't notice him until I looked down to find him just starring at me not saying a word. His vibe tone of vice is not welcoming quite frankly negative unfriendly. He alone makes me wanna choose another food option store location. This guy needs to adjust himself for a customer service position that he is in! I've been back a few more times but probably won't return to the same poor show of gratitude of patronage.

The food was okay, the service was not. A shorter gentleman greeted me as i was confused where to pick up my food and i was verifying if I had paid for it via my email since the app wasn't showing the order. Another staff member told me to look over on the shelf where i found my order but the shorter gentleman started asking what highschool I went to. Made me extremely uncomfortable and immediately left after grabbing my order. To top if all off there is hair in the wrapper of the food, thankfully not in the actual food. Go to a different location if you're going to get a sandwhich or go to jersey mikes.