Chili's - Leominster

This tall pretty young lady with the long curly hair was of great service was very kind professional gave me a great experience I will be coming back

My favorite chain restaurant. I have been to a few different locations across New England. First time at this location I really liked the look of it. Always good food service was quick friendly.

We went to the Leominster Ma Chili's for dinner on 9/17/22 for my son's birthday...I ordered the 10oz sirloin medium along with the loaded mash and the rice... However, my steak was a little overcooked but not too bad, my side dishes were cold,I informedour waitress about it and she took the 2 sides back, in the meantime, my overcooked steak was drying up even more so I decidedto just start eating it... By the time the server came back with my 2 sides, I had already finished my bad steak and still noapology from the waitress or manager or an attempt to make things right... Then to cap things off we informed the waitress thatit was my son's 12th birthday and we ordered some dessert for him... She didn't even bother acknowledging him and at least wishhim a happy birthday,a kind gesture like wishing him a happy birthday was apparently beneath her... The food sucks and the staffis even worse... We could've went to McDonald's and gotten better service.

The food was disgusting and stale. Salads did not consist of lettuce mainly croutons. Dressing tasted old. Chilli was a paste and salty. Missing items. Calling restaurant did not fix problem instead made it worse as they kept redirecting me to thirdparty for help. I wouldn't even give them 1 star but had to in order to give review!

Hello, I was a customer here for 23 years. And this is my sons favorite restaurant. The Last time I stopped by, the food was horrible nothing like I was eating for the past 23 years. My sons food was REALLY undercooked. My food was way to salty. Andwhen I ordered a drink, It took 20 minutes for them to tell me they don?t have that drink available I ordered a different drink,and it still was horrible. However, our waitress was very nice and apologized, because the team had NO bartenders at the time. Ireally this can change soon. I spoke with the manager and he explained that there really understaffed. I hope this restaurantcan change for the better. And I really didn?t want to write a bad review for this. Since me and my son LOVE this restaurant.But I feel like I had to. Maybe this way I can help you guys change for the better.