Costa Coffee - Lincoln

The staff at the restaurant were behaving in a childish and immature manner throughout our visit. The waitresses neglected to bring our drinks, causing our food to become cold by the time we were able to eat it. When our cold drinks finally arrived, they were served in to-go cups typically used for hot drinks, and one of them was only three-quarters full with cream on top. To make matters worse, other customers in line behind us were receiving their drinks before us. Overall, the service was poor.

This restaurant has terrible hours, closing early every night, especially on Fridays. The staff is still there, the signs are still out, and all the chairs are still set up. It's a disappointment for anyone looking to grab a meal. It seems like they don't care about their customers.

Six people left while waiting in line! The wait was long and the service was slow. All the tables were dirty and not cleared. We ordered a KitKat hot chocolate but received a mocha KitKat instead, just like the person next to us. The entire operation is a disaster, as there are not enough staff or machines to handle the demand. I would not suggest going here.

Went in at 3.55pm and took about 10 minutes to get served. Drinks were placed on a tray but the member of staff didn 't say anything. It would have been great if they said 'here you go! ' or just cracked a smile. It was challenging trying to find somewhere to sit. 5 tables already had chairs on top of them and all the available tables to sit at were dirty with cups and trays on them. Someone was sweeping the floor, making a big pile of dirt in the middle of the floor, but not clearing any tables. At one point, the sweeping brush was left in the middle of the floor along with the pile of dirt. My partner cleared a table for us to sit at by moving away the dirty cups already there. No-one came to clean the table. One other table was cleaned while we were sitting there, which was next to us and then the chairs put on top. When we left at 4.40pm the tables that were dirty when we came in were all still dirty and needed clearing.

Great park Newcastle store. Seating was disgusting. Material chairs were heavily stained, crumbs down the back of the chairs, dust. Needs a deep clean also Definitely hadn't been cleaned in a long time. Several Tables were messy with food when the store was quiet. Really disappointed not sure I would return its a shame.