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Contribuisci feedbackI visited this restaurant for the first time and unfortunately, I will not be coming back. I waited at the door to be seated for 5 minutes without any staff acknowledging my presence. As a group, we waited 15 minutes to be asked for our drink orders, and another 15 minutes to place our food orders. When the food finally arrived, the poached eggs were overcooked to the point of resembling boiled eggs and the toast was merely warmed bread. The English breakfast was cold and dry, with bacon that was as tough as leather and sausage that was extremely dry.
My first visit to this restaurant today was very disappointing. After waiting for 45 minutes, we had to ask to order our food. When it arrived (full English breakfast), it was clearly not freshly cooked and seemed to have been sitting all day. The sausage was dry, the bacon was tough like cardboard, and the eggs were burnt at the edges. Out of the four meals we ordered, only the burger was somewhat decent. The young ladies serving us were friendly and made sure we had everything we needed, but the young men seemed pretty miserable and leaned over us with food instead of walking around. Despite Stokes having a good reputation, today's experience fell short. I will not be in a rush to visit again.
I ordered brunch through the Just Eat app. Unfortunately, the food arrived 25 minutes late and was cold and unappetizing. To make matters worse, my husband's food was missing. When I called the restaurant to inquire about the missing item, I was met with rude and unhelpful responses. It seems that once the order leaves the building, they are unwilling to rectify any mistakes. It would be beneficial for them to ensure that all items are included in the order before delivery and provide better customer service training for the staff. Overall, our experience was extremely disappointing.
Called in for breakfast Saturday 4th November with my sister. We had coffee and the most tasty mushrooms on toast ever! Sis had hers on ciabatta, I had brown sour dough. The staff were welcoming and friendly, service was very quick. The cafe is lovely and clean. The coffee was really good love Stokes coffee and served hot. The breakfast was amazing and we will be back to try more. I would recommend this cafe and am returning next week with my daughter :
The service is excellent and the food is yummy, I had the most yummy lincolnshire sausage roll and a cold diet Coke which was very welcome after walking round town and up steep hill. Thankyou I will be back again