Jack's Family - Lincoln

Service: Take out Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Chicken Biscuit, Fried Chicken Dinner Parking space: Plenty of parking Parking options: Free parking lot

Fast and polite counter service, food was served in a few minutes, nice and hot ! Service: Take out Meal type: Breakfast Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5

Burger was cold and the bread was hard Service: Take out Meal type: Lunch Price per person: $1–10 Food: 1 Service: 3 Atmosphere: 3

Service: Dine in Meal type: Breakfast Price per person: $1–10 Food: 4 Service: 4 Atmosphere: 4

Edit Oct 7th. Just shut down, send your people to jacks in heflin so they can learn how to be professional Edit April 19th. So I went to the new jacks. Service is better however, it was 9:30am, only 5 cars in drive through and my order was screwed up. I did not get what I paid for. My fault, should of checked I guess before pulling away from drive through. Mistakes happen so I will try again in a few days Edit: I keep trying but little changes. Ordered breakfast, was given the wrong order. I brought it up and the employee instantly got mad. Argued with me but after showing receipt the employee finally gave me the right order, except it was not right. My hashbrowns was left out. I understand being shorthanded but that does not excuse poor service, slow okay but not bad service. Please leave the attitudes at home. I was very polite, no reason to get mad at me when the shortcomings fall entirely on the employees. Edit:tried eating here again. The chicken sandwich was awful, hard as a rock. My order was missing a fry, I caught that before I left. I ordered 2 apple pies but was only charged for one and given a pie. It was a the wrong pie, I was given one cherry pie when I asked for 2 apple pies. The restaurant was not busy, I was the only car in the drive through. I'm so ready for a machine to take over, a robot, a kiosk, anything to help get orders right. Food was great. They cashier messed up my order so it was remade. Once it was remade I watched it sit for 14 minutes before a cashier grabbed it and handed it to me, only then because I ask. Food was great service sucks Edit: now a one star establishment in my opinion. I stopped everyday this week for breakfast and everyday my order was messed up. Today they did not give me my hashbrowns or a sausage biscuit that I ordered and paid for. Lincoln needs another restaurant for breakfast, this Jack's is awful. So now the service is much better. Now they forget your food. 5 mornings in a row I've not got my hash browns with my deluxe breakfast. Twice I got someone else's biscuit instead of hash browns. I know the morning rush is fast paced but this is fast food not brain surgery so come on people get it together. Can't call as no one answers the dang phone, no matter what time you call. I went back after no one answered the phone, will inside I called again and watched everyone avoid the phone, it was not busy, no car in drive through and only 4 people inside. I left. Fast food workers crying for more money, well actually do you job first. Edit again: I asked for apple pie and got cherry pie. When questioned I why I was told they don't serve apple pies anymore. Funny the other jacks around still serve apple pies. I'm so tired of the lincoln jacks that I forbid my crews from stopping here anymore in the mornings, we send a guy all the way to oxford al to get breakfast now. Edit again: I don't know why I try eating here. For the last 3 mornings in a row my breakfast order has been wrong. Always leaving something out or labeling something one thing when in fact it's not what the label says. My receipt was right, order wrong. I own a small company myself, my employees don't forget anything my customers pay for, not really that hard to do.