NYL Restaurant & Bar - Liverpool

Awful service. Only us in for bottomless brunch the restaurant was empty. 1 server who took forever to do anything. Although have to say he was polite. Food was ok just a basic toastie. Wasn't worth £35 at all. Would of came to about £25 if bought separate. The lack of service was frustrating and the fact when we had to ask for a drink was told a big party arrived and that why we were left was a lie! Just wouldn't recommend. Shame as it used to be lovely

We had a table booked for Wednesday night at 5pm this was booked over a week in advance and I had an email confirming my booking. When we arrived we were refused service by a very rude waitress who said they had cancelled our booking and they had been trying to get hold of me. I would understand if this is correct but it was a complete lie! I asked please show me which number they have been trying to get hold of (they couldn’t) as they hadn’t tried at all. Both waitress’s were incredibly rude and what’s worse I could still see my booking in the system! None of the tables were taken and they said they weren’t opening the kitchen until 6pm, in my opinion they shouldn’t let you book at 5pm then. I would not recommend on this service alone, especially as we had to then find a restaurant last minute.

Fantastic service, food and atmosphere. We came here after Slug and Lettuce had next to no food available on the menu. I’ve had great experiences in the past and decided to take the family here. We were welcomed and seated by Michael (I hope that’s the correct spelling! who was our host for the night and he was brilliant. We had a great chat and he really made our night special, please pass this on to him! Our starters were very tasty and nicely plated. The mains were delicious, my steak was extremely tasty and everyone else enjoyed their mains. Overall, great prices for high quality food, and we will be coming again.

Visited with a group of friends for pre booked afternoon tea. Venue is beautiful. Really stunning building and decor very tasteful. Unfortunately this is the only positive other than great company. The quality of food was poor. Afternoon tea consisted of coffee from self service machine, half a sausage roll, a cheese whirl/pastry, pulled pork in mini brioche, half a mini burnt quiche. Dessert was mini stale donuts, mini macaron, profiteroles and a scone. The scone came with cream but no jam. When we asked for jam we were told they didn’t have any and were provided with ramekins of strawberry purée (assumed for cocktails as was retrieved from behind the bar). How you can serve afternoon tea with scones and no jam is embarrassing, it would take a staff member 5 minutes to go to a shop to get some. Had to ask for plates to eat dessert off, cutlery and napkins. Tables overflowing with cups and glasses waiting to be cleared. I would absolutely not return.

Atrocious…. no one else in the place, quickly became apparent why!! Couldn’t find anyone to check in with when we arrived.Waitress didn’t know the menus, said that there was no Sunday lunch on a Sunday even though on website, said as I wasn’t having 2 courses she would have to charge me for an alternate meal on he other menu more expensive)as the till only allowed 2 courses to be charged. Food came after we were about to walk out after 50 minutes waiting. It was inedible and no vegetables on a Sunday Roast!!!)waitress stated the chef had trouble with the gas oven and went to speak to manager. The manager couldn’t even be bothered coming out to speak to us. We refused to pay for the food which they agreed and didn’t charge us for the drinks. The place itself is lovely and clean it’s a shame that the empty place demonstrates that it now has a poor reputation for food and service