Burger King - Lugano

A familiar and welcoming atmosphere. Excellent service, congratulations!

The food at this Burger King is very good, the sandwiches are really good but above all the service, specifically a girl called Lorenza, really very kind, the environment is very well managed, everything is very clean, congratulations

The sandwiches were very good. Lorenza was very good

The Burger King as we know it, however, was very, very crowded and therefore not clean. Employees were stressed. But everything worked.

I went to dinner last night and ordered a menu and some chicken nuggets which were overcooked, I go to the cashier and ask them to change them because they are inedible!. And I ask if instead of nuggets he will give me chicken strips, obviously aware that the price was different. This gentleman on the photograph!. while I make my complaint about the food and the request about the new order he responds to me in a rude way as if I was asking for alms!. He tells me, ma'am, you can't, you know that the chicken strips cost a lot more, making me feel like someone asking for free food! And he continues to agree with me because the chickens were torn in pieces with an unacceptable tone of voice. While I was aware that I had to give the difference and that I'm not asking him to give me food! in the end he doesn't want the difference!. but I want to pay it and I insist!. especially when one is treated like a tramp!. I insist on paying my difference but there's no way he wants to offer them to me now! I absolutely don't accept it to the point that I say then she eats them I don't want anything offered by her. This man has a way of dealing with customers and approaching customers but it is absurdly rude! It's not the first time he's treated me like this and I've seen him treat other people in a rude, rude way, he grumbles at them, he doesn't say hello, he doesn't smile but just grumbles as if the world were his. I've been going to BurgerKing for years, especially for my children, but since this man has been there working, I go there less and less if I go there and for my children!. I begged my daughter not to ask me to go to BurgerKing anymore, at least as long as this man works there I won't set foot there again!. as well as creating a very bad environment for everyone!. customers and staff. I don't like writing a review but this time I'm doing it for this rude person!. hoping that someone will take action and make him change his attitude towards the customer, I fired him. He is not a person suited for this profession, I repeat, highly rude!.