Cactus Jacks - Mackay

Unfortunately I've only recently been here not big on mexican type food. But whilst looking for somewhere low key and cheap for lunch noticed their menu. We both had the lunch steak burger with fries. It was delicious especially because the steak was cooked medium. Yeah I know that wasn't mexican. The staff were brilliant. I asked if they had post mix as I always have my softdrinks diluted with soda water unfortunately machine was broken but waitress said no prob I'll go into main bar to get it for you. So had a great lunch and brilliant service and didn't cost anymore than a takeaway. Brilliant

We sat down and waited for 25 minutes without anyone taking our drink order or acknowledging us. The restaurant wasn't busy, but it seemed to be staffed with young girls who weren't attentive. After getting up to look around, we still received no service. It was the worst service I have ever experienced. I would give them 0 stars.

Service was ok. Food was amazing. Tasty and we could share. Big serves too. Drinks and cocktails yum and cold. We booked a table in advance and it was all set up

This restaurant experience was disappointing. We waited 10 minutes for a table, only to be told to sit anywhere and then find out that the seat was reserved with no signage. There were too many staff members seemingly doing nothing, including the bar staff. We had to ask for our drinks multiple times and the food was not good - the steak was overcooked and the sides were dry and unappetizing. We had to go back to the bar to get another drink and, despite requesting no beans, my Sister's meal still came with beans. We had to ask for cutlery multiple times and our food ended up getting cold. Overall, it was a terrible experience and I would not recommend wasting your money here.

I am a Cactus Jacks fan but was bitterly disappointed last night. Took a work colleague and was advised as we ordered our meals that they had run out of ice cream on Monday night and would not have any until Friday. Please note according to maps the distance to Coles is 290 metres, and they had ice cream. I asked if I could go buy some ice cream from Coles and bring it back and was advised that our waitress would check with the kitchen, but she never returned. Cactus I am a huge fan, but if you are unable to solve problems without advising patrons of your supplier issues then there is a larger problem that needs addressing. I will admit that we were offered other desserts that did not need ice cream (is there such a thing???) such as mud cake! Left disappointed, and am unsure if I will return.