Muffin Break Caneland Mackay (foodcourt)

The experience at Upstairs Muffin Break was absolutely shocking. I ordered over $50 worth of food, and they attempted to serve me frozen sausage and spinach feta rolls. After I left, I realized several issues: 1) a tomato feta tart that I ordered was missing from my bags; 2) they gave me a cheesecake slice instead of the mud cake I had ordered; 3) I received tomato sauce instead of barbecue sauce; and 4) the sausage rolls were frozen and uncut. I could have understood these mistakes if the cafe had been busy, but it was just me and one other customer at 9:30 AM. The staff were not only incompetent, failing to follow simple orders, but they were also rude and dismissive. I will not be returning.

I recently tried the carrot cake and butterscotch muffin, and unfortunately, both were quite dry and powdery. The carrot cake felt more like just dry powder than a proper cake. I always request my tea without milk for my dad, but they consistently add milk anyway. The service has also been lacking in politeness; today, when I paid in cash, the staff snatched the money from me and casually tossed my change onto the counter.

I absolutely love visiting Muffin Break! The food is delicious, and the coffee is fantastic!

What a fantastic and enthusiastic team. Each and everytime I visit I am welcomed like family and I leave feeling positive. It is a great way to start the day. The coffee and accompanying food is always fresh and delicious. Well done Muffin Break.

I Have worked here at Canelands Mackay right next to Muffinin Break downstairs. I buy my coffee there every day that I am in,sometimes twice. It's not just the coffee that brings me back, it's the great service and friendly manner of the staff there. They are always happy to see me ..love it