The Melting Pot - Madison

Very different and nice experience. If you like to do experiments while having good food, this place would be a very good choice. Really liked their Cajun seasoning. The raw meat and fish were very fresh and the cheese melt had a rich taste. Put a reservation before you go there because otherwise there will be a long waiting time. The place doesn't have the best atmosphere but it was ok. Have been to places where had a better service but overall we had a good experience at this place.

Melting pot has been a long time favorite and one of the first places I suggest when someone is visiting from out of town. But this time was vastly different than any prior visit. Party of 2, made a reservation because it was a Saturday and everyone is short staffed so it's just necessary in today's world. Reservation was for 145. Showed up about 140 and were told it would be a few minutes, as expected. We were seated at 220. Which was frustrating, but in an establishment like this, it can be difficult to estimate how long people will take, so I get it. Then we sat at our table until 250 before i was able to finally wave down a server to request some water and see if we were assigned a server. More than 1 hour post reservation before we had WATER. When we mentioned that to our server we received an apology but nothing further. Meanwhile at a nearby table that was seated after us and served well before us, we overheard the server providing additional entrée to compensate their trouble. I have never been the type to throw staff under the bus, servers work harder than anyone I know, but this experience was just frustrating. I will be back because I don't believe in allowing 1 poor experience ruin one of my favorite places, but this was very disappointing. Times are tough all around and I hope they are able to overcome the long list of challenges facing the restaurant industry and move forward as the melting pot I have come to know and love. Edited and upgraded as management reached out and Apologized and invited me back to try again. Not surprisingly, everything was perfectly on point for my next visit.

I've been here several times and I love it! It's not just about eating a meal but it's an experience and a time to create memories with loved ones. I was here on Mother's Day while I was initially upset because we had to wait one whole hour after our reservation to be seated, our waiter Luke M. more than made up for it. He was very attentive, friendly, and efficient. He made our night great and worthwhile, he was perfect! Thanks Luke, you are awesome!

I had the best Mother's day meal! Our server was awesome. I'm sorry I don't remember her name, she definitely needs a shout-out!!

My wonderful kids took me from Rockford, Il., to Madison, Wi., for a surprise Mothers Day dinner. This was all 3 of ours first time at the Melting Pot! We had 7:15pm reservations, but got there a little early! We expected them to be very busy, due to the type of restaurant it being a busy holiday. We were very excited to make the trip experience this type of restaurant! We had a longer than average wait for a table, it was very busy! Josh, the host-manager, handled the rude, impatient and obnoxious patrons very professionally! The Host-Manager was genuinely concerned about everyones wait times was very straightforward about the time til the next table was available. We were one of the last tables to sit down. The entire staff who took care of us, did an excellent job! Our server, Luke, was amazing, friendly, knowledgeable, accommodating very professional. The bartender her spirit-free cocktails were fabulous (especially The Bees Tea) ! The food, atmosphere hospitality were definitely worth the wait! Great food, very fresh tasty! Thank you so much for making my Mother’s Day one to remember! We will definitely make the hour 1/2 trip back again! If you have a little time to enjoy a great meal with family or friends, I highly recommend this place! So good! So much fun! Excellent Job. We will definitely make the journey again. Thank You so much!