Sweet Kitty Dessert Cafe - Magill

After using a Cudo voucher, I ordered a sweet kitty cake for an event that was 7 days away. I found it a bit odd that they confirmed my order via text messages, even late at night. I assumed that this was just a sign of the times and advanced technology. Nevertheless, I was very pleased with my purchase as the cake arrived on the agreed-upon date and it was absolutely stunning.

I ordered a cake for a birthday dinner for 2 kids using a scoopon voucher, 10 days in advance. I did not receive any confirmation, so I sent an email with all the details on Thursday, March 22nd at 9:45 pm. I received a response at 1:32 confirming the details, including pick up at 12:15 on Saturday, March 24th. I arrived promptly to pick up the cake, but after waiting 10 minutes, I received a text message sent on Friday at 10:40 saying the cake couldn't be delivered and asking to reschedule. This was very inconvenient, especially since the cake was for a birthday dinner. The text message didn't reach me until later, which I found unprofessional, especially after the order had been confirmed the day before. I am requesting a refund from scoopon and will not be returning to this restaurant.

I purchased a cake from Sweet Kitty using a Cudo voucher. I placed my order 7 days in advance and found it a little odd that they communicated via text, particularly at late hours. However, I was pleased with my purchase and received the cake on the scheduled date. It was stunning.

I ordered a cake for a birthday lunch for 2 grand children using a Scoopon voucher, 10 days before it was needed. As I had received no answer, I sent a confirmation email on Thursday 22nd at 9:45am listing all details. I got a reply email at 1:32 confirming all details, in particular pick up at 12:15pm on Saturday 24th.I arrived promptly, having driven across town to find the shop shut. I waited 10 minutes, during which time I discovered a text message sent at 10:40pm on Friday saying the cake could not be supplied and asking me to change the date. Pretty useless when the cake is for a birthday lunch! The text had not hit my phone until sometime Sat. am - but it is poor business to send a text so late when cancelling, especially after confirming the order the day before. I am seeking a refund from Scoopon, but would not go near this place again.