Hearth Harrow - Manheim

Everything about this place is very nice. Very friendly staff.

Something I didn 't realize this place is located in a retirement community. One step up from a cafeteria not the quaint dining experience we were expecting by any means. You can order at self serve computers right inside the door, or order with staff at the counter. You 'll be given a number and you can seat yourself. Went here on a Friday night with hubby and it was pretty slow. Other patrons appeared to live in the retirement community and seemed to look at us weird maybe it was my imagination? BYOB was appreciated though staff took a while to locate wine glasses and were unsure if they had a corkscrew. Thankfully they did.I ordered a brick oven pizza. Food took a long time to come out, but presentation was good. As I took a bite, a piece of the fresh mozzarella slid off and landed upside down on my plate revealing a long black hair. Obviously this was shocking especially as I would have likely eaten it without ever knowing had the cheese stayed on the pizza. I took it back to the counter and showed the staff, they said they would have it remade. In the meantime, my husband finished his meal (burger and fries which were average) and we finished our bottle of wine. After waiting about 30 minutes for the remade pizza, we told them to forget it. We ended up getting a refund for my pizza but staff never even apologized for the hair in my food OR the delay in having it remade. We definitely won 't be back.

Order was soggy wet. Toast was dry. Food was cold. The hashbrowns and ketchup were the best part.

Food was decent, wasn't the best but doesn't deserve to be called bad

I arrived at 1:30pm and I ordered a BYO Omlette with Ham, Veggies Pepper Jack Cheese with a side of sweet potatoe fries and it also came with hash browns and toast. Everything came out in great time and tasted beyond expectations i had to ask for the chef. Kaso came out and I gave him my best compliment. 5 stars all around. HIGHLY RECOMMENDED