Quench! - Maplewood

So far I've only tried 3 things. The mango salad is yummy but only if you get it spicy otherwise it's just ok. The smoothies have real fruits and tastes delish! The Kapoon is so-so. It's not bad but I've had better. Next time I'll try the noodle papayasalad but definitely coming back for the mango salad and smoothies.

Haven 't been to Quench in a very long time. All past experiences were always very long wait, but food was always great. I 've only ordered their kapoon once in the past; great portion size, flavor was great, but I didn 't like how luke warm it was. In thepast, I always ordered bubble tea too here to get my fix. Well, was there yesterday for some kapoon. Told the woman that Iwanted the broth hot because the last time I had it, it was just luke warm. Was going to order bubble tea, but they no longermake the tapioca pearls and just call it the elephant drink . I personally won 't order without the pearls because I love it!Took my bubble tea order to Taste of Saigon instead. When I got the kapoon, I was disappointed. The flavor was still great, butportion of noodles was only 1/3 of the container, lots of broth, but it was just warm. Not hot like I requested. I get you don 'twant customers to burn their mouth, but it still wasn 't hot enough. Sad that they no longer do bubble tea. Next time, I 'll haveto try Vivi Bubble Tea. They were still closed when I was there.

The girl who took our order didn’t seem like she wanted to be there. It’s a shame because that attitude can really hold you back in life. I miss all the previous staff from before the pandemic—they were fantastic! The new team feels pretty disappointing.

Since they relocated to the other side of the food court, I've noticed that there's a particular employee who consistently displays rude behavior and seems uninterested in her job, almost as if she's being forced to work there. This has happened to me twice now with the same person. I typically don’t order food from there, but I do get drinks. They really need to improve their customer service and food handling practices. Otherwise, I usually avoid getting food from there unless I'm really craving Hmong cuisine. More often than not, I choose to order from a different vendor instead.

I had an absolutely terrible experience at this restaurant! The service was lacking—no one informed me when my order was ready, and my food was just left on the counter. How was I supposed to know which order was mine with other customers ordering as well? The display of vegetables and other items looked extremely unappetizing; it seemed like the area hadn't been cleaned in days! Additionally, I noticed that the staff didn't wash their hands before preparing food or drinks, which is quite unsanitary. The employees also need to improve their customer service skills; when I thanked them, they just stared blankly instead of responding with a "you’re welcome" or something similar. I would not recommend this place at all and will not be returning.