Tropics Pool Grill - Marelly's

If you have RACHEL as your server BEWARE, here’s a couple of key notes you should pay attention to especially if you are by yourself or with less than 5 people. 1. Pay attention to your receipt. She automatically includes her tip. I later found out by her manager automatic gratuity should only be included for a party of 5 or more and I was solo the majority of the day. 2. If you are with someone who is using a payment app or has cash, and you have a credit card, she will put an unauthorized hold on your credit card for the other person’s order until the person pays. When my friend arrived at the resort hours later, she only had her credit card on her phone similar to Apple Pay. Rather than say to my friend, unfortunately I can’t take your order unless you pay at the restaurant (we were at the lazy pool) she sneakily authorized my credit card for her order and had the audacity to say she has to look for herself AND she automatically added her gratuity! In my humble opinion she is a SCAMMER, which I stated to her manager. The manager did apologize and modify our bill but the damage was already done.

Sub par bar food. Drinks were not only weak due to lack of alcohol (I'm a light drinker)they lacked flavor altogether! Like no mango or strawberry flavor. We tried 4 different drinks and our frozen cocktails were like colored ice concoction......for a hefty price.

Overall service was great and had a wonderful time. Our server from Tropics, Paige Y. was awesome. She was very attentive during our daycation and went over and beyond to make sure we were well taken care of. The food was brought on time despite the fact we went during busy season. We recommend Hilton and ask for Paige as your server, you will not regret it.

We spent an entire day and night by the pool and Erika was our server the entire time. She was absolutely amazing. There wasn 't a time the entire day that we didn 't have a pitcher of ice water next to us, even with my toddler playing in it and dumping it out a few times. From the time she got there to the time they closed she was happy go lucky and super sweet. We ordered a few frozen drinks (even virgin ones for the kiddos) the food was good, and the chocolate cake was amazing. 4 of us shared a slice and there was still some leftover because it was so big! When we go back I will definitely ask for Erika to be our server again if she is there!

As a mom, i appreciate good options for kids meal. Kids burger with fries or fruit is big enough for an adult! Well, for me at least. Decent quality, as for a pool bar it is impressive! And children quesadilla is good too.