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Contribuisci feedbackOnly rating 2 stars because I really like napolis, but I called in for a pickup order this evening and ordered a baked spaghetti with cheese. I’ve made this same order here many times and said exactly that, and the employee would confirm I meant provolone. Tonight when I said that, there was no clarification from her end. It wasn’t until I drove home that I realized my spaghetti had no cheese on it, but Parmesan packets on the side. Really was not a big deal, I figure just a misunderstanding. However when I called the restaurant to explain to a presumable manager that had happened looking for a resolution, she told me that the employee on the phone DID confirm those specifications without a doubt, acted as if I was the one who somehow messed up my order, although I’ve made this exact order countless times. Truly felt like a misunderstanding that could have been easily resolved but instead I felt like I was being accused of being a liar without actually saying it.
Flaky, airy crust. Tasty sauce and cheese but slightly under-sauced and under-cheesed. The sausage and pepperoni were terrible and flavorless. This would be a solid pizza if it had better toppings.
Family size salad isn't big at all. Spaghetti is way too expensive.
Lady who answered the phone was rude as hell. She told me if I don't like it, I can get my pizza elsewhere. Well they can kiss my rear-end i won't be back.
Love Napoli'sAlways a great clean place. We love their pizzas. Our go to place for that!