Kfc - Marion

Very disappointed in my order tonight. Waited 30 mins for an order that should of taken 10 mins max.. employees just standing around. Got my food and then was told they were out of mashed potatoes and gravy which as a former manager there I know that is unacceptable. Then got home, food was cold and dried out. Spent $30 for myself and family just to have to go home, heat it all up and then the tenders for the wraps are dried out like they were made hours ago and there was no mayo or pickles on the chicken Littles. Just Ridiculous, probably will drive to CR now Just to get kfc after tonight, just not acceptable at all!

The person that was there first that we walked in was there for 15 minutes and it took 20 minutes to get are ordered and the other person that was there left after being that for 30 minutes more and after being there for 40 minutes we got are food and the other person that was there was there in the drive thru for 30 minutes and went in side.

6 piece meal had to accept 2 mashed potatoes and gravy, but no biscuits in the meal. Was told there were no backed beans or macaroni salad only coleslaw. The order taker was very hard to understand and made several mistakes that we had to correct, then messed the order.

Ordered 2 of the 16 piece bucket meals with sides at 3:59 on Saturday afternoon. PU was set for 6:15 pm. Order went through, confirmation received and they changed my card for $111.26. We arrived at KFC at 6:15 to find a sign on the front door stating it was closed at 6pm due to lack of staff. There was someone inside who did come to the door and explained he had spoken to the district manager, who told him the online orders had been shut off, so they had not fulfilled order. There I am, a housefull of guests with no food! What upsets me most is that I had to provide my phone number when I ordered and no one had the courtesy to call and let me know that they would not be able to fulfill my order. Guess that app to order online is worthless, so beware!!!

Love the food, hate the online ordering. Had to wait 45 minutes past my expected pick-up time before food was ready.