Pizza Nova - Markham

Worst location in Markham! Such poor service and pizza quality. Went to get a quick, simple pepperoni slice. They burnt my slice of pizza to the point it was inedible. Then the person that served me disappeared so I couldn’t complain or get it corrected. Very disappointing. Service: Dine in Meal type: Lunch Price per person: CA$1–10

Ordered two pizzas for a party that I hosted tonight. Not only did they mess up the two pizzas. (Party size pepperoni didn’t put any sauce on it) and a custom pizza (all toppings were incorrect). After sending photos back to the store and asked for them to deliver the proper order, they refused. They then proceeded to tell me to stop eating the pizzas, and a driver would be there shortly to pick them up. I asked if I could just have them deliver the proper order, since I had a party full of people who were very hungry, and instead of accommodating their mistake, they simply picked up the pizzas and gave us credit which we could not use to reorder pizzas. Horrible customer service. You will be better off with a frozen pizza. Highly recommend ordering from ANYWHERE else.

Ordered ahead, was advised it would be ready in 20 mins. Arrived at the 20 min mark and they had not started making my order. They had me pay when I arrived and didn't start my order for another 15 mins. Others (who appeared to be known to the staff) were being served ahead of me while I still waited. 45 mins after I placed my order and after I had to complained to the staff, I finally received my simple pepperoni pizza contrary to what they committed to. Poor service, Friends and Family are served first.

My parents ordered two pizzas from here. One of them turned out to be well overdone, even though they didn't order that. The boxes were sealed, and luckily my parents checked them and complained. The worker hesitated to help, insisting that the pizza was supposed to be like that, even though it was clearly burning and overdone. Eventually they replaced the overdone pizza, but it's not the first big issue we have had with this location. Proceed with caution.

Overall good Service: Take out Price per person: CA$10–20 Food: 4 Service: 4 Atmosphere: 4