The Wookey Hole Bistro - Mendip

The food at this restaurant was very basic with limited options, especially for those seeking dairy-free choices. The staff seemed unsure of what dairy-free meant, offering sorbet as an alternative to ice cream but failing to mention that the brownie also contained dairy. We had to ask them to double check. Our room was located near the reception, which was noisy due to a wedding taking place at the hotel. Despite informing reception that we were not part of the wedding party when booking, we had two noisy nights with guests running and shouting in the corridors. The rooms were average, with the extra bed in our family room being small and uncomfortable with a worn-out mattress. The only positive aspect was the convenient location near Wookey Hole.

The food is delicious and reasonably priced. It was a pleasant experience to be served by polite and patient staff.

We stayed in the hotel on a Sunday evening, and there was limited option locally for an evening meal at this time. Portions were good, if not generous, both my partner and I ordered the burger with cave aged cheese. Unfortunately the cheese was burnt, and bacon and burger underneath completely dry, very unpleasant. Onion rings, and remaining meal was lovely, and we were offered a complimentary dessert to rectify the meal, which we appreciated. Our breakfast was perfect, good options, both continental breakfast and cooked, included in our stay.

Basically this is large cafe pretending to be a restaurant. In fairness this may be something to do with covid. It was fairly clean and the food was merely okay. It is very conveniently located for local attractions .

We were pleasantly surprised with the hotel and the size of the rooms, the attractions for the kids were really good and they had a great time. What let's the whole experience down was Captain Jack's Restaurant. The Breakfast ingredients were noticeably cheap quality and the service was not great. For the money we paid I expected better quality, paper cups for tea and coffee and the little pots of UHT milk made it feel like a roadside greasy spoon cafe and not a restaurant. The furniture and decor also were low quality. I know that the restaurant is only being used because the hotel bistro is closed because of Covid, but it is still not an excuse for not making more of an effort. That being said the quality of the evening meal was excellent, just a shame the room and fittings let it down. Overall a very good experience let down by the cheapness of the restaurant which makes it an average experience.