Wendy's - Meridian

The staff truly elevates the dining experience. I visited at 9:38 PM on September 9, 2022, and they made me feel like a regular. This team was incredibly friendly and created an atmosphere that felt welcoming and friendly, like I was among friends! They also prepared the food flawlessly. Management should take note of this, as it’s something special. I don’t have names to share, but this level of customer service is rare in today’s unpredictable environment, and I sincerely hope they receive the recognition they deserve. If you're looking for a late-night meal on a Friday, I highly recommend encountering this fantastic team. Thank you!

A new employee was on her first day when I visited, but that wasn’t the issue. The focus really should be on the trained staff currently working there. I won’t mention her name, but as I was leaving, I complimented her on a job well done despite the distractions from the children around her, which I felt indicated she was not receiving the proper training. The frosty machine was out of order, and there were also problems with the register—staff seemed overwhelmed. Even when she asked questions to her colleagues, it was clear they weren’t responding appropriately, even though they seemed to hear her. I truly hope she stays on and eventually becomes a manager because her team members were excellent, which is more than I can say for those currently working behind the counter.

My wife and I stopped by for a quick lunch yesterday. The drive-thru line was very long, so we decided to go inside. However, we found the doors were closed! We checked Google and the information posted inside the restaurant. If you’re not able to serve customers inside during lunch, please update your advertisements to avoid wasting our time and gas on a trip to your restaurant.

This Wendy is in freefall catastrophe mode. If you want to get something and have no bad experience to order frits and water. Staff are trying hard, but there's something wrong here. Orders are wrong, cleanliness is bad, everything is inclusive soda. We saw all orders being wrong for the people who were there. All this is a funny surprise after the order. Just now the manager is loudly accused one of the colleagues working there saying No the difference is, I have confidence, you have arrogance. I am on the back of the restaurant and can hear that so I can only imagine working for this guy is a humiliating experience for whoever works there.

My second bad experience in a row at wendys, which now I think I 'm just not eating wendys anymore. The food is good, but everything else is bad. They totally screwed up my order by giving me a double stack with the regular toppings, which is apparently one single ring of onion and two pickle slices. I ordered no pickles and add lettuce. And I expected more than 1 tiny sliver of onion. My diet coke also tasted like coke flavored water because they needed to change the syrup in the back. I didn 't find that out until I drove away. The person who gave us our order mumbled did I give you the food? About 15 seconds after giving it to us. Just overall a bad experience and I 'm not going back.