Puccino's Coffee - Metairie

My 2-star review is going to be based off of my experience this morning. Let?s start by stating that I live nearby and frequent this location, but I normally go through the drive through. This morning I decided to take my 80 year old mother-in-law for breakfast after being released from the hospital due to a stroke. She loves Puccino?s breakfast and we often take her to the location in Harahan since she lives near that one. She orders the same breakfast everytime! Well, this morning we place our order and find our seats. Once our breakfast arrives, I immediately notice it didn?t come with a croissant. I kindly ask the lady who worked the kitchen (she also brought our food out) if the omelettecame with a croissant and she proceeded to tell me it didn?t. So, I ask if there is anyway we could order one and I can just pay the difference?well this upset her tremendously and I was met with an extremely rude ?You need to tell themwhen you order?? So, I make my way to the counter to order and pay for a croissant. The ENTIRE time she is loudly complaining that ?she said she didn?t know it didn?t come with a croissant. She knew it came with a croissant!? This womancontinued to complain about me to her co-workers the entire time I was at the register. I believe at one point she referred to me as stupid. And let me say the ENTIRE shop could hear her. That?s how loud she was. Needless to say, I couldsee she was on TikTok streaming a live video from the kitchen. Very unprofessional. I managed the #1 grossing PJ?s in the CBD when I was in college and let me just say that the owner would have fired someone for what this woman did today.It was completely unacceptable. Over a croissant?! From now on, I will be sticking to the Harahan location if I want to go inside for a meal. They are so kind and overly accommodating.

Every time me and my mother have ever come into this place, there have been completely cold and unfriendly employees working. Again today, we were treated very badly. No smile, no friendliness , ignored my mother 's questions about her cappuccino. Just a horrible experience, and spent $14 there. The almond crusant was horrible too. I asked the lady if she could warm it up for me, and she very coldy said something like there is a microwave right over there . Really wantedto leave , due to have badly the lady acted, but my mother really needed her cappuccino. Then this other lady came in, and we noticed that she was treated friendly, and completely different then the way she treated us. We will never bereturning to this place again though.

My favorite coffee and the grits are awesome. Also I can no longer have bc of my gastric bypass but they have the best blueberry muffins ?Food: 5/5

I really like coming here but they have gotten lazy mixing the mixed drinks I will stop coming here if they don't start mixing them again. It is gross taking a drink of solid chocolate syrup.Food: 3/5

Lady at the counter serves the person I'm with then tells me the kitchen is closed. Bad business practice. Who closes the kitchen at 11:45