Baskin-robbins - Montebello

I went for a specific flavor but they didn’t have it. I got a milkshake they put the milk part but no shake. The milkshake was so water tasted mostly of milk. Good service though.

Manager is extremely rude and spoke to me as if I was a child, a lot of these workers are absolutely so rude and never have any kind attitude towards customers. Theres a reason all these reviews are so low and about the bad quality of this location. The last time I take my daughters to this location.

Horrible customer service on 11/17 at night, either these girls hate their job or their boyfriends ain't hitting it right. Either leave your Job or your boyfriend. Scooping ice cream its not rocket science, and then you complain about your pay. Owner needs to get rid of this toxic staff looking at other reviews they complain about the same. She's lucky I keep it professional with my kids around.

Rude workers. Two young females. Basic customer service skills non-existent. Go to another BR.

During our visit 12/12/2023, my adult son pointed at the ice cream he desired, which resulted in the scooper instructing us not to touch the recently cleaned sneeze guard in a tone that felt more scolding than informative, as an adult, we do not appreciate being scolded like a child.I understand the importance of maintaining hygiene standards, but the way the message was conveyed was both unnecessary and rude.My concern is not just about the rudeness of the interaction but also the minor nature of the situation. The amount of contact made was extremely minimal, and it would have been a simple matter for the scooper to wipe the glass again after we left. I believe such situations can be handled with more courtesy and understanding, particularly when dealing with customers.I encourage you to address this matter with your staff, emphasizing the importance of respectful communication with customers. A more polite approach in such situations would undoubtedly contribute to a more positive and enjoyable customer experience.I appreciate your attention to this matter and hope that future visits to your Baskin-Robbins store will be marked by improved customer service.