Taco Bell - Morganton

Had to drive thru only. I like to take time and look over menu to see what I want and I don't feel comfortable in drive thru for you are holding up other customers. Food: 5 Service: 3 Atmosphere: 3

Service: Take out Meal type: Lunch Price per person: $10–20 Food: 4 Service: 4 Recommended dishes: Bean Burrito, Taco Supreme

It’s been 30 minutes we are waiting inside to pick up order. I can understand they are busy but the lady just said they have to finish drive through orders first. That’s not right then they should not put inside kiosk or register to order food if have to wait more than 30 minutes Service: Take out Meal type: Lunch Price per person: $10–20

The last 3 times my family has ate here hasn't exactly been great. There is no atmosphere, you can not order with an employee, staff pretend they don't see you so you use the kiosk. 1 time everyone got there food but me, after waiting a little while I went back to the counter and was told I didn't order mine (thankfully I had my receipt still), another time my husband and daughter waited 30 minutes before my husband asked what the issue was, they told him they had already given him their food no they definitely didn't and did finally make it. The last time the black beans on one order were dried out and crispy like they had been out for days.

After a terrible customer service experience at the Carbon City Rd location, I tried this one/ They were very friendly and helpful in taking my order, which I appreciated. Unfortunately the food was cold, by the time I realized it I had already parked(used drive-through , and I was too tired to go back and complain so I ate it anyway. Not a great day for Taco Bell, butfriendliness and being treated with respect matters. Unfortunately having hot food when it 's chilly out matters also. May givethem another chance some time, and mention up front that I need food to be hot. Thought that was a given, lol. I understand thedilemma of trying to keep fast food lines moving quickly, but rushing it and not heating food fully is a bad idea. I guessmost fast food places use microwaves now(???... BOO!! , but either way, hot entrees should be hot.