Applebee's Grill - New Castle

Great place! A very nice man from Kenya Steve! He was great to speak especially when I told him I visited his country. Greeting Steve for me!

Amazing service. The food was well priced and tasted delicious. The menu has a large variety to choose from. Waiter was very welcoming and friendly. Definitely will be coming back in the future.

If it was based on customer service alone this would be a 5 stars experience but unfortunately I must take everything into account. It took way too long for food to come out and it wasn't a complete plate when it did come out. Had to ask for condiments several times before actually getting it. The soda taste funny. The server seemed over worked as well. Hope she gets a raise.

Came here with my family and we truly enjoyed it! The waitress was very kind, attentive, and friendly. The food was great and the boneless wings were the best appetizer in my opinion. Overall would come again!

I ordered two steaks to go. The pickup time for the order was 1830. I arrived on time to pick up the order, and proceeded to wait an additional 40 minutes for 2 small steaks. I was asked by 4 different people during that time what the name for the order was. They would walk away to check and not a single person came back to update me on the order status. When I finally got the food home, the steak which I had ordered medium rare was cooked like a hockey puck and cold. Given that I'm ordering from Applebees, my expectations already weren't that high. I was morbidly amazed that they managed to slither under them.