Charleys Cheesesteaks - Newport News

I've ordered delivery here from the app lord knows how many times, and every single time my order was correct and delicious and hot. Maybe I'm just lucky unlike other folks here lol. I'll forever continue ordering from this place. Delicious

Would not recommend them. Twice I had an issue with them. One was when I had a delivery for Uber eats, they do not secure their food like other establishments do and on top of that instead of using two separate bags they packed one bag full. I ended up loosing my customers fries even tho I secured his bag the best I can. Let’s say he wasn’t to happy.The second time was today 12/12/23 when tried calling them because I was having issues trying to retrieve my email reward I got and that ends today not showing in my app, so I couldn’t make a online order and drove there. I talked the manager about it and he wouldn’t honor the coupon telling me that maybe it’s an issue with this and that. Or maybe the email is wrong. I told him there is no issue and the email is not wrong. It clearly states it ends today on 12/12. I told them I will never eat there again on top of that I had better Cheesesteaks anyways. I REPEAT don’t contact me to rectify anything. Once is once twice is a no go.

The food was good but the service was very poor. There 's an advertisement that says $5 off now if you download the app. I downloaded the app, requested the $5 off and was told that it didn 't work and I had to wait for it to pop up in the app some day. Also, the cashier was really raggedy, like I was wasting his time. I ordered a large cheesesteak and wanted to make it a combo. I asked him if the fountain drinks were the only ones I could get for the combo price? His response, you can get any drink . I chose strawberry lemonade. He asked, regular or large ? I asked what was the difference in price, he held up.2 different cups and said the is regular and this is large. Yes but do they cost the same? Was finally told the large would cost more. I then wanted to confirm the strawberry lemonade situation because I didn 't believe it cost the same as a fountain drink. It didn 't, he eventually told me I would be paying more. Poor customer service socks.

The food was good but the lady at the grill was extremely disrespectful and loudly yelled at the cashier in glasses which made the experience unpleasant.

Never come here. Worst philly cheesesteaks on this side of the Mississippi.