Kite Kebab - Niles

Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Beef Shawarma Turmeric Rice Plate, Cucumber Yogurt, Chicken Tandoori

Been going here regularly for lunch. Sat right at the bar as usual. 10 people who came after me got served first, and then they got my order wrong.They had good staff before but all those people seem to have been replaced. Waited 50 minutes for a salad and kebab. I order the same thing every time and always leave a tip.Place used to be a 5 but I guess in an effort to make sure their employees aren’t entitled to benefits, they’ve switched them up which means learning curve and a subsequent decline in service. Really disappointed because I used to love this place until today.

They charge 5% for takeout packaging. Halal restaurant. Shisha/Hookah's available at orange, mint, lemon, and apple flavors. Combinations were available for shisha, beer, and bar chow. Beef Shawarma Turmeric Rice Plate was a pretty and colorful presentation, although the beef looked a bit dry. True enough, biting the meat took a little extra effort. Garlic dip was amazing! Rice tasted more like bland java than turmeric rice. I did appreciate how they sliced the tomato, separating the seeds. On such a hot day, no ice was available for shakes but as the only customer at the time, they proactively turned the aircon on. Service water was presented in a nice and simple pitcher but it definitely tasted like tap water instead of filtered. No loose change was available for the bill so I had to wait for them to change it. Anticipation on their part would've been better than seeing one of them playing Mobile Legends during shift. : My change also lacked P100. They gave the missing amount with no apology. Surprising!

Will not come back on this branch. The food are a so so. The staff are not so friendly.