Greggs - Norwich

The most disgusting Greggs we have ever been to. It took about 10 minutes to be served The choice available was poor and what we did have was freezing. There was hardly and savoury or sweet items in the cabinet and this was mid afternoon. The tables were filthy with rubbish left all over the place. There appeared to be weed remnants in the toilet. Heads up the Yum yum lids are not sealed. We picked them up and they fell out onto the floor. Anyone could open the lid and touch them. They should at least be sellotaped down.

Every time I visit this specific Greggs location, I always end up leaving without placing an order. I never had any issues with them until they moved to their new location, where it seems like there are not enough staff manning the tills. During the busy breakfast rush, there are customers lining up out the door with only one person serving. One staff member takes a long time with the coffee machine while no one else is around to help. This seems to be a recurring issue. I, along with others in the queue, eventually gave up due to the unacceptable wait times when we all had to get to work. Instead, I went to the St Stephens branch this morning where the line was long but there were three tills open, five staff members visible, and the wait time was around 1 minute at most. I would suggest avoiding the White Lion Street branch as they seem to be unable to keep up with the queue due to understaffing. Other Greggs locations in the city are great, except for this particular one.

The food was stone cold, the rubbish bins were overflowing, the tables weren't clean. We went past again a bit later and the bins had been emptied. I think they need more staff at this place, although the staff there are perfectly friendly, they need someone out on the floor cleaning up like they have at McDonald's

I'm not really a Greggs customer but popped in for a sandwich and a drink. was pretty good. the two tills system needs a little clarity but yeah pretty good

Tables full of rubbish. Floor not clean or swept. seating old needs replacing. hand dryer in toilet part working. Premise s need refurbishment and better management