Nando's Northpark - OHalloran Hill

Well deserved award of the world’s worst nandos. Been there about +5 times and each time they exceeded poor customer service standards. Even with 2 clients in the eatery, they will still burn your chicken which is what happened the most recent, hopefully last time I was there. The guy who took my order place the chicken on the griller and went into the office/ back room. About 7 minutes later, one lady came from the same office, applied sauce and served me despite the chicken being burnt. Once she handed it over, I opened the box to show her how burnt the chicken was. She looked at me, looked at the kitchen and simply walked away. leaving me there. I don’t know why the owner is keeping such terrible staff.

The food was average at best. The wrap was ok, but the salad was not pleasant. Maybe this is not the best place to order salad. However, if it's on the menu, please make an affort.

Absolutely worst Service I have ever witnessed. No care in the world about the customers. Everyone was complaining about incorrect orders, missing items and extensive wait times. When I approached the staff member about cutlery as she dropped off our meals that were incorrect she said yea yea ..... I thought ok. Then I waited another few minutes for her to bring our correct meals back got another yea ok Then she didn 't come back, so I went and asked for some cutlery so she turned around and proceeded to polish in a way I can only describe as..... well PAINT DRYS QUICKER! OH MY GOD IT WAS MIND BLOWINGLY HOW SLOW! Uber drivers were laughing because they could see it all happening is disbelief! I just thought, I 'm not asking for much just would like to eat my food before it goes cold and preferably like a human with some cutlery! NOW! I know this is just a nandos...... but get a grip on your restaurant. It 's still a place people want to go. But now it 's just embarrassing how bad it 's been managed, by people who could care less! We actually just go back now for the drama it 's become a running joke (this would have to be atleast the 5 time and each time it 's been bad but not this bad). Good luck with the future of this buisness. Highly recommend if you are in need of some drama

Disappointing customer service. Not only myself but had notice other customers waited for a long time to be served. It seemed as though they were focusing more on Uber orders than customers in store. Good food just not great customer service

The worst Nandos I've even been to. I love Nandos and this location was just terrible!! The service was horrible. I watched the cooks eat while cooking and most of the staff on their phones the entire time, it was a busy friday night. They don't have a toilets at this location... I didn't even know that was legal. They also didn't have table/tap water to provide for the patrons. The place was extremely filthy. It ruined my entire dining experience. Will not be coming back to this location. Just horrible!