Dunkin' - Orlando

It was a very sad donut experience Usually sweets are so delicious you can't wait to go back when the craving hits, but I'll definitely be getting my frosted donuts elsewhere! I love donuts

Closes too early ice blender is always out of service.we need it to stay open at least until 9

I love eating at dunkin but this location is one of the most unorganized locations I’ve ever been to. All the employees are teenagers that seem to hate their job. Specifically one employee called Sonia, she was giving attitude and stank faces. I went in with my family to order and waited at the counter for 5 minutes before I someone walked close which happened to be her and asked is there anyone taking orders inside. She said we’re busy rn so you’re going to have to wait. Another 5 minutes pass and another employee attends us. She didn’t apologize for the wait or anything, we order a chorizo wrap and all she did was shake her head no and my husband and I looked at each other cluelessly because why on earth would someone thing it’s acceptable to just shake your head at a customer like it’s an answer. So I asked her do you not have it? And than she explained it’s sold out. We ordered our food and proceeded to order drinks we asked for 2 small cups of water when we were giving our drinks they gave us large cups so my husband politely asked if we could get small instead and Sonia gave a dirty face with attitude and said y’all don’t want these? So I proceeded with we asked for small cups because we have small children so he asked if you could switch it for small cups. And she rolled her eyes and said okay. We waited another 15 minutes in store and the line is now 8 people long waiting for someone to take orders everyone running around like headless chickens including the manager except one person the guy at the drive thru window was just staring at everyone not helping his co workers, even stood on his phone for a bit. We finally got our food and was missing 2 items, my husband was so annoyed that he said forget about it and we all left. I don’t know if this is a cooperate location or franchise but it is literally the worst. And that low considering this is Lake Nona.

I Haven 't Been To a Dunkin Donuts In a Long Time. I Decided To Go Because I Wanted a Bagel. I Ordered a Bagel With Extra Cream Cheese. The Amount Of Cream Cheese On My Bagel Was Sufficient But I Did Request That They Cut The Bagel In Half. I Was Told We 're Not Allowed To Cut It... We Don 't Have a Knife To Cut It ... It 's Not a Sandwich, It 's a Bagel. Asking For a Bagel To Be Cut In Half Is Not Unheard Of. The Fact That They 're Not Allowed To Cut The Bagel After They 're Made Is Preposterous. This Is Why I Stopped Going To Dunkin In The First Place.

Ordered through the app twice now and both times order was not even close. The first time “manager” reluctantly gave me refund and second time no refund. If you call this location number is disconnected. Definitely do not do business here.