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Contribuisci feedbackNeglect of online orders. I arrived at the scheduled pickup time and waited in line. When I asked about my online order, an employee informed me that she hadn't gotten to those yet because it was quite busy. However, she then proceeded to assist customers who were just walking in, continuing to ignore the online orders. It would have been quicker if I had just ordered in person.
I've visited this restaurant several times because I'm a fan of their smoothies, and I typically stop by around lunchtime. The service has been generally good, and the atmosphere is surprisingly pleasant for a chain establishment. However, I recently arrived 20 minutes before the closing time listed on Google Maps and posted on the door, only to find that everyone had already left. I understand that they need to start cleaning up at that time, but I believe there should still be staff present until closing. Overall, I will likely return in the future, as this experience hasn't deterred me from the place.
The customer service here was awful. I was trying to buy a smoothie for my daughter, but since I don't usually drink smoothies, I wasn't sure what to choose. The staff member was incredibly impatient and rude. Instead of offering some helpful suggestions, she made me feel like I was bothering her. If you don't enjoy interacting with customers, you should consider a different job! I definitely won't be returning.
I just had one of the most unwelcoming interactions from the employee, who's name on my receipt reads as Lukas, working behind the counter. No greeting and acted as if me being in the store to purchase a drink was an inconvenience to her. I won't be back to this Planet Smoothie.Edited for spelling.
Great smoothies the orange sherbet, the grape ape, captain kid
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