Dunkin' - Pharr

Just came by to get some donuts and from the start I noticed the employee hated their job… I pull up to pay for my order and the lady there said “just to let you know those donuts have filling” and I asked if I could choose one and said “that’s why I’m telling you them”. I then let her know that she charged me a price different than what was on that screen on the window and she said she couldn’t fix it she already charged me…. Yet on the window it says it’ll be fixed… oh and she was the manager... but she can’t fix the problem.. I won’t ever come here again… clearly they need new management because with a management like that it goes on to their workers… first and last encounter there.

7:30am and we stopped for a dozen mixed. Wanted blueberry glazed, sprinkles, and regular glazed. Girl at the counter said the baker was just starting baking and they didn't have the blueberry or the sprinkles, only 7 glazed and coconut. I thought they just had a very busy time since opening and they had run out of almost everything so soon. Turn out they were day old donuts and our kids hated them. We also wanted to buy milk for the kids, but they were out. Lousy management would be my guess as to why a donut shop has no fresh donuts or milk at 7:30am. Very disappointed.

Don’t waste your time going here. Worst customer service. They don’t even apologize for their mistakes. I am a frequent customer and I have been disappointed at least 5 times. Management is terrible and they are constantly sold out on most of their products. Why doesn’t the manager order food accordingly… Not only did they call me to tell me they had no english muffins. They said they would be replacing it with a croissant and STILL sent me a BURNT Inedible english muffin. Why call to tell me you don’t have them and send out something this terrible. It’s ridiculous. Mind you I am at work receiving it through Doordash. So in hopes to get a hold of the manager but I call the store many times and No one answers..

Any one doing deliveries from any app’s just be prepare to wait up to 10 to 30 minutes for a simple coffee and donut. Beside the foods and drinks are not well prepare.

They’re charging $1 for a glass of tap water without telling me ahead of time. This restaurant is really dishonest about tap water. $1 por a vaso de agua, Loca.