Holiday Inn Suites Pittsfield-berkshires, An Ihg

The room was nice, but only one elevator ran. this made it forever up and down from the higher etagens on a busy weekend. it is in a good position. ware! their parking garage is closed and they pay a parking fee to park the road on a bank parking lot.

I want to start with something positive here. The staff at this restaurant is overall friendly and helpful. They do their best with the resources provided to them. I have had several stays and participated in various events on the premises over the past few decades, and the staff has always been the shining star. This is probably the main reason why it is difficult for me to give this place a one-star rating. Unfortunately, the hotel building itself does not make their jobs easier. Currently, there is no parking available in front of the location, as it is closed for necessary repairs. The rooms were recently renovated when the property changed from a Crown Plaza to a Holiday Inn, but they are generally small with areas that show the renovations were done quickly and cheaply. There is also a strange old hotel smell on certain floors that they have not been able to eliminate completely. The rooms are adequate, but if you have stayed in a newer or freshly renovated property elsewhere, you will notice the difference immediately. During our stay, there was an issue with the elevator that made my wife nervous as the doors would rub and the elevator would stop on certain floors. The staff seemed to be quick to contact the elevator company for repairs, but the elevator still did not seem quite right, even after the repairs. Overall, the staff at this hotel does their best with what they have, but it is currently difficult for me to recommend staying at this property. Repairing the parking garage and modernizing the rooms would greatly improve the experience, but at this time, it is hard for me to justify returning unless there were no other options available.

The rooms were clean and the staff was nice. Location was good, many places to get food.

The staff at the front desk, including Grace, Engineer, and Jersey, were very helpful. Despite taking a video conference call on the 13th floor during a rainstorm, we noticed water leaking in from the window weather seals. The building itself is starting to show signs of disrepair, with the parking lot's concrete steps and railing crumbling and cracking. The ceilings in the parking lot also need some repairs. Unfortunately, the hotel no longer has a food and beverage contract. However, we did appreciate the cleanliness of the King Suite 1201.

Only plastic cups in the room. also no coffee cups. When I asked about the recipe, they told me to ask the dining room when they open. they said they didn't spare one. the toilet paper is like sandpaper. marriott is much better in terms of accelerating basic needs.as not drink from plastic. room back of body odour. restaurant was amazing. a separate business and independent of the hotel. an example of how high-quality managment looks. Don't let me get into the parking situation in a criminal infestation, drug addicts who want to use your phone, etc.