Arkada Prague

Nice room, nice staff, good location, quiet location

Great location makes this hotel a perfect stay for exploring Prague! We stayed two nights in the attic and were quite satisfied. The room was nice, clean, modern and spacious with air conditioning. I was glad that the small AC unit could keep the room cool even though it was 30 degrees outside. We only had a bathroom that was somewhat uncomfortable, with a bathtub that had no shower curtain, so that water sprayed everywhere after showering. The hotel is located in a great neighborhood, on a quiet street, just minutes from Wenceslas Square and Tram/Metro Stations. It has a beautiful Mediterranean atmosphere and there are many Bistros/Cafés nearby. We only interacted with the reception staff, how beautiful they were for us, they were also very slow. It took 15 minutes to do the check-in procedure that is simply too long in the digital age. Visited in August 2022.

Nice location, room was clean with fridge and air conditioning. Pillows could be improved, and a glass added in the bathtub to prevent water projection. A refrigerator to keep water, juice and milk fresh would be nice in breakfast. Breakfast was okay, but not many options. We enjoyed our stay.

Good hotel, solid service. Staff was helpful and all of them spoke excellent english, available 24/7. Decent enough breakfast at good hours. Rooms apparently had AC, though I could not figure out whether or not the control was some sort of placebo, the room never went much below 27C during my summer visit. Where the actual AC unit was hidden remains a mystery. Rooms have doors to adjacent rooms, which might mean you'll have to listen to your neighbours activities... If you stay at a bargain, don't hesitate. At full price... maybe look for some other place.

Let’s begin with the good parts on the Arkada: 1. Location very close to Museum stop and a beautiful park area with church. 2. The Housekeeping Staff kind and friendly, eager to help. That’s it. I had a couple of issues with this place it could be my experience, however, depending on what you’re looking for, this may not be the place for you. 1. The reception staff are incredibly rude and incredibly unhelpful. Numerous times I went to ask questions about the surrounding area and no real response, or a simple “I don’t know” was given. One girl also laughed at me when I asked questions work on your customer service. 2. There are no in room facilities tea/coffee etc. There is a fridge random? But what is one meant to keep in it? Besides bananas? It wouldn’t hurt to put these facilities in the room especially as if you don’t have food booked (breakfast) you have to walk to get a morning cup of coffee from the Costa around the corner and the staff in there are also rude and like a pack of zombies. 3. The pillows are AWFUL. Your head hits it and then you’re on the mattress what’s the point? 4. I seemed to pick up some kind of lice while staying here again, the girl on reception Miss Rude Face laughed at the thought and was unhelpful to say the least. No offer of cleaning clothes, giving room thorough clean, switching rooms or paying for the shampoo I had to buy because of it. I find it fascinating that others have complimented the reception staff and, To be honest, (apart from the housekeeping) the staff in this place made the stay awful. So if you’re happy with basic decor and terrible staff, please book yourself in. But if you’d like helpful staff maybe try somewhere else.