Costa Vida - Rexburg

Long lines as expected with BYU-I move in week. Staff did a good job at moving people through the line. Food was decent but disappointed that the sweet pork had very large chunks of firm pork that weren’t shredded. Also the guacamole had bigger pieces of firm avocado. Some confusion at the register area trying to keep all the entrees with the correct groups. I admit it was super busy and chaotic.

We went to the restaurant and they refused to honor our coupon that was printed on our receipt. The coupon did not have an expiration date listed. Additionally, we were charged $1.19 for sour cream without being informed beforehand. It is worth noting that a tub of sour cream can be purchased for $0.99 at Walmart. The restaurant appeared to be unclean, with dirty tables and a messy floor. There were only two forks available, and one of them was dirty. Overall, we were disappointed with our experience at Costa and will not be returning. We believe that Cafe Rio is a better alternative.

I have always loved the food at this restaurant when dining in, but it seems that the quality of the ingredients used in online orders is not the same. The grilled chicken in my burrito was tough and difficult to cut, almost like jerky. Additionally, the beans were hard and the lettuce was wilted.

The salad had wilted lettuce, overly liquid black beans, soggy quesadilla, small portions, and mediocre service. Costa Vida, this was not your finest moment.

Overall nice experience! The scoops of sour cream and guacamole were a little on the small side especially since their guacamole is chunky which I like. There seemed to be a few extra employees than needed. They kept bumping into each other. One employee had to pull her mask off to be able to clearly communicate with the rest of the team which I'm sure gets annoying. They should just put up those plexiglass dividers so they don't have to wear masks (not that those work either but for all the fear mongers out there) Also they had little room for their to go orders they were just kind of stacked on the soda fridge and counter. And my nachos did sit on the end of the oven for a minute or two before somebody realized I was waiting for them. For how many employees there shouldn't have been any waiting for food that was ready. You guys need to look up the law of diminishing returns. Flavor on the sweet pork nachos and salad were good. Their vinaigrette is very very flavorful! Only complaint about the food was that the nachos could have been layered better all the flavor was at the bottom. Would recommend and would come again!