Nando's - Richmond Upon Thames

My expectations were too high for this restaurant l. What can I do, I like this brand however I left very unsatisfactory.

This restaurant is the worst in terms of missing items. Tonight I have ordered collection when I got home I have realised that one of the items which I have ordered and paid for was missing. When I called the restaurant the manager Paco refused to refuse me the money for the item which was supplied he said he will be checking cctv to make sure that I am telling the truth. This experience was highly frustrating and embarrassing. If they cannot do their job properly they should honour their responsibilities instead of called customer a liar. The team needs to be trained but most of all manager should change the job as his customer service skills are the worst I have seen. He should be let go. Wrong person in the wrong job.

Fast service, high quality food, friendly staff and pick up was covid-secure. I highly recommend and will be ordering from here again!!

Just visited the Twickenham branch. Food was great as always, the staff were super friendly and welcoming special mention to Walid who greeted us at the door and made sure we were looked after. He was very friendly and clearly great at his job!

Ordered a delivery for the family back in September. There were mistakes with the order and the food quality was very low. The corn on the cob tasted like it was weeks old, the plainish chicken for my daughter was extremely spicy (they don't clean the grill between orders) etc. When I contacted their customer service, they blamed Deliveroo. No follow up, just excuses. The manager at this location obviously does not care.