Pizza Hut - Rittman

Food tasted better than usual very polite guy working there

General manager is extremely rude. Plenty of pizza shops in town. No need to order from here again

It’s truly sad I have to write a bad review for this location because I have ordered from them a lot and it’s usually pretty good. I ordered a salad tonight and it had moldy onions, brown lettuce, and the core of a dried green pepper or something in it. I end up calling to talk to a manager who says they refuse to give a refund or even a credit for a future order. They did offer to remake it but after how nasty this one was I really didn’t want another one. So disappointed with the service and the food I gave them a chance to make it right but they did nothing at all about it. Won’t be ordering from there anymore really wouldn’t recommend the salad if you choose to order from the Rittman location.

Well the new general manager is a real peach. I have been ordering once a week for many years. Today I was informed by her I was outside of their radius and they will no longer be delivering to us. She was extremely rude in explaining this to me. Last week I called to place an order they left me on the phone for 15 minutes so I drove to the store while on hold. I figured the store was probably busy. However when I arrived still on hold the store was dead with one order on the board. I over heard one of the workers in the back room say well it’s just my luck that she would have shown up. I will not do business with them again.

Employees are very nice, and make you feel you matter as a customer. Any time I experienced an issue they were quick to correct it and make it right. One of my pizza 's came out burnt once and they put a new one in, they noticed it before giving it to me.