TGI FRIDAYS - Riverhead

My only disappointment was they said they couldn't validate my reservation with Open Table because they didn't have the required tablet to sign me in... so I guess I won't get points for the reservation?!?

It was a mess. Crowded and people upset and impatient waiting for around 2 hours to be served. The manager said there was only one cook. They were not prepared for Mother’s Day.

It was my birthday and I made reservations on Open Table, which were confirmed on the app. When we got there, I told the host. First he ignored me, and then went to speak my son and was going to seat him and his family. When I said to him again, we had reservations on Open Table he said I’ll be right with you ma’am, at which point I said, this is for all of us and he said oh...I don’t know what that is. I said it’s an app on the phone, thru which I made reservations. He said I still don’t know what that is. I then said will I get my points? He said I still don’t know what that is...but I’m sure you do. His attitude left something to be desired. Our waitress on the other hand when I asked about it at least took my name and the confirmation , and said she would ask her manager. I doubt anyone acidification anything about it, but at least she made an effort and was polite. I also had trouble signing in the Friday’s app while at the restaurant. I tried several time to reset my password, but it was only sent to me 3 hours later and I was not able to scan the code for my points after spending over $63 there. While our waitress was attentive the kitchen service was slow even though the restaurant was not very busy. The restaurant itself was quiet, although the recent remodeling was just ok, not much ambiance to be had. Date of service today 7/5/19@1:15 pm

Always love this Fridays, friendly welcoming! great food too

It was a chaos. crows and men annoyed and impatiently wait for about 2 hours to serve. the manager said there was only one cook. they were not prepared for Mother's Day.