Jimmy John's - Rochester

I've had a frustrating experience at this location during my last three visits due to order mistakes. The first time, they forgot my friend's avocado, even though it was clearly listed on the receipt. On my next visit, I placed an order for 4:45 PM. When I arrived at 5 PM, they claimed they didn't have my order in the system, so I had to show them my confirmation receipt. It turned out they were already preparing it (although it was still 15 minutes late) and hadn’t actually lost my order. There seems to be a serious lack of communication among the staff. Most recently, they even forgot an entire sandwich. While I can understand the occasional mistake, having three in a row within less than a month is unacceptable. They really need to take steps to improve their service.

My husband's sandwich had no lettuce and just one thin slice of tomato.

Nothing like the 12 on lettuce wrap if you are going gluten free.

Fast efficient service; delicious sandwiches made with fresh ingredients. Love the consistency in quality; will be returning soon.

Does not offer din in seating. all the tables are pushed together and they tell them they can not eat in: 3/5