Doubletree By Hilton Los Angeles Rosemead

We stayed Tuesday night August 1. Person that checked me in was stern, unfriendly and unhelpful... all business. Air conditioning wouldn 't go below 78° windows don 't open... it was pretty hot in the room overnight. Dude that helped me at check out was like Eyore from Winnie the Pooh, Eyore did say he would give me 10,000 points, which he did. I was going to give two stars but reading other reviews air-conditioning seems to be an ongoing problem that they can 't seem to fix. Oddly, Eyore was energetic and attentive when my female coworker checked out, more like while he was checking her out! I wouldn 't stay here again, while Eyore and the other person from check in would probably offer my female coworker a free room. Maybe get the air conditioning fixed!I just remembered... my female coworker told me about her experience at the bar. The female bartender treated my female coworker with disdain. Suggested she take her glass of wine to-go. When my coworker said she was going to sit out on the patio the bartender said she wouldn 't wait on her there and that the door locks on the outside she wouldn 't be able to come back into the bar from there. There were three males sitting at the bar. It sounded as though my coworker was invading the bartender 's turf and the bartender would lose tips if she didnt get rid if the competition. I wish I had been thereRooms: Air conditioner set by by hotel at 78 degrees despite outside temps of 95-100 room never cooled down.Nearby activities: NoneWalkability: There 's a sidewalk,Food drinks: ExpensiveNoteworthy details: None

The staff were super nice but the rooms themselves were rather rundown. In the room I had the ceiling tiles were broken. A lot of the hallways had scrape marks on them. The pool was also very dirty.

The floor in my room is not cleaned thoroughly. The A/C stopped working 3 nights out of 4 when we stayed. The sink sinked clogged and smelled really bad.

I would like to share my experience with Doubletree Hotel Los Angeles/Rosemead locationThis past Friday 8/25/23 we held a memorial celebration of life service for my father in Law, I have to say the service we received from the staff was absolutely amazing!!! The food was excellent the servers constantly refilled the trays, the servers refilled the tea and water on the tables and not once did we have to ask for anything as the staff was on top of every detailThe bar attendants were very attentive and worked extremely hard and served with a smileI worked directly with Leslie and Luz exceptional ladies , especially Luz excellent customer service with immediate follow upBased on my experience I highly recommend this venue for any special occasions!! Liz and Leslie , servers, bar attendants you made my father in law’s celebration of life a memorable one !!! We are forever thankful and grateful for your service and truly appreciate all your time hard work and efforts !!!Lisa M

Things were broken in the hotel room. The walls were damaged, the batteries died on our lock for the door and it took 30 mins for them to replace them. There were only 2 sets of towels even though we had three people staying. The pool was out of towels as well. The parking situation was a nightmare. Way too many events happening. One night we couldn 't even park because it was full so we had to return after 11pm even though we were told the events would be ending around 8pm. The rooms were poorly cleaned we found garbage from a previous stay in the room. The shower faucet would leak and drip all the time. The staff kept trying to enter our room numerous times (they would announce themselves). When I asked the front desk about it they denied it happening. Why are people doing room checks at 930am-10am? And why would housekeeping (again they would announce themselves) keep knocking when we have the do not disturb sign on the door? On top of it all the hallways did not have ac so they were extremely hot, so when we were locked out it was very uncomfortable. I 've stayed at several Hiltons and this one was by far the worst. I was very disappointed.