Networks - Rosemont

Small problems that were addressed immediately regarding billing. Called reached front desk issue was investigated and matter solved now just waiting on refund. Overall decent customer experience minus the error

The room was very nice and comfortable except at night for some reason it became stuffy. This happens at many hotels, it would be nice if Dana were available. There was some repair going on in the hotel restaurant but it was open most of the time. They were able to accommodate our oversized truck and were very nice.

I checked in and front desk asked me if I wanted daily housekeeping service. I told her that I did. Never got it. I had to call everyday for that service. Then everytime I left my room, upon return, my room key was demagnetized. Never had it close to my phone as they instructed. Then I noticed the hotel charged me for my entire stay upon checking in. I went to the front desk and asked why they don't charge at checkout like most hotels I've stayed in. He explained that's how Hyatt does it. 4 days later, I saw my funds returned then they charged me the full price 2 days after checkout. You charge me at the beginning or the end. Not messing around with my funds. Extremely dissatisfied

Overall, my recent trip to the Hyatt Rosemont located at Chicago O'Hare International Airport was satisfactory. I decided to stay at this property because of the close proximity to the airport, specifically Terminal 5 which I flew in and out of. The general spaces including the lobby and dining areas were well kept and clean. I stayed in a king room on a high floor as I requested. After checking in, the room and bathroom were clean as expected. However, the bathroom had a faint odor of urine which did not go away throughout the duration of my stay. Additionally, the bathtub drain was slow to drain the water when taking a shower so there was about 2 inches of water that sat in the tub until the water stopped running. While my overall stay at this property was satisfactory, I will probably choose a different property to stay at in the vicinity during my next visit. This guest is a World of Hyatt Discoverist Member.

Stayed one night. very friendly and helpful staff. easy check-in. clean rooms. comfortable bed. Quiet—do not hear planes at O’Hare. Easy access. convenient location near shopping, airport, highway, and public transportation.