Mcdonald's Restaurants - Salford

Luca saved the dayI arrived at this McDonald’s late (gone after a long day. I made a quick order at the touch screen; two large fries and one bottle of water. Afterwards, I was called to the front desk and informed that all of the ‘normal sized’ bottles of water were unavailable and they only had ‘baby sized bottles’. So I (quite reasonably) requested two baby sized bottles (the equivalent to one normal sized bottle), to which the member of staff kindly agreed. However, I was informed shortly thereafter that it was not possible to have two baby sized bottles. So despite paying for one ‘normal sized’ bottle, I would have to settle for only half of the water I was paying for. This really didn’t seem fair and even a few other punters remarked as much, but I begrudgingly agreed as I didn’t want to complain and cause a scene. A few minutes later, I was called back to the desk and told by a different member of staff (obviously unaware of the conversation I’d already had) that they were out of normal bottled water so I would have to have a small bottle. Instinctively I asked “is it ok if I have two of them then?” Again, the staff member (Luca this time) kindly agreed. When Luca went to fetch the two bottles however, he was quickly on the receiving end of a telling off from his manager/supervisor. That’s when I had to step in and not only defend Luca, but politely argue for what I considered to be the correct course of action. “How is it fair”, I asked, “that I can pay for one full bottle but only get half?” The manager explained that the small bottles were strictly for happy meals only. By this point, I thankfully had the backing of an enthusiastic crowd of hungry diners, all keen on seeing justice done in the form of TWO baby bottles rather than one. The manager eventually (albeit reluctantly) agreed to my request and I walked into the streets satisfied with the outcome, ready to enter the sewers and fight crime.The real hero of this story is Luca (I hope I’ve spelt his name correctly). His splendid customer service saved the night. McDonald’s, please promote him soon; he’s a keeper!

Delivery order wrong again, how can you get so wrong? Feels like the staff must be under valued and stressed

The food was absolutely delicious and the service was impeccable. I highly recommend trying the pasta dishes, they were phenomenal. The atmosphere of the restaurant was also very inviting and cozy. Overall, I had a fantastic dining experience and will definitely be returning in the future.

The service at this restaurant was excellent, but the toilets were disgusting.

Popped in for breakfast while waiting on my getting serviced down the road at youles .bacon egg and hash browns with a coffee while reading free newspapers