Subway - San Ramon

I stopped by to pickup a veggie patty. They were so friendly, and the toppings were fresh too. They deserve more stars.

My card was stolen from my online subway account and I tried calling to cancel the order before the person could pick up the sandwiches. When I called, the woman stated she couldn’t cancel the order without the customer’s name. I asked if she could look it up by the order number that I had from online or at least by what sandwiches were ordered since I didn’t know their name and she continued to state that she could not find the order without the customer name. I tried using my own name since it was my subway account and she said an order hasn’t been made under my name. How am I supposed to know their name if my card was stolen???? What’s the point of the “order number” listed on the order confirmation email??

Bad service. They nickle and dime you. Service with a frown. Never again.

This is a Subway restaurant that does not accept Subway sent coupons for Subway.

Went to buy a veggie Patty footlong sandwich two days back. I was told veggie Patty is discontinued. They also mentioned that they have been taken off the price display. So I opted for veggie delight. When I went today, I was surprised to see veggie Patties. The person who attended to me today was present the other day as well. I asked her how veggie Patties were in stock. And she said that sub way was not giving them Patties and they only got it today after 20-25 days. And How they had to get a meat slicing machine because subway won’t give them sliced meat etc etc.I didn’t eat the sub last time but today I did. The bread was not fresh and was dry, sauces were put miserly. When I asked her to put chipotle southwest sauce, she put another sauce saying that the label was different but sauce was the same.I had gone there after a long time. The cleanliness has gone down, my sandwiches were badly wrapped and packed. Why the front people gave wrong information, I am not even mulling over it as I am never going to this subway outlet again!!