Auntie Anne's - Sangamon

I’ve never had an issue with this location. The people are normally very nice and food is excellent. Today I went there with my son and some family. For starters we didn’t receive 1 of our 2 pretzels. When we went up there to get it it the older lady, name tag read “Penny”, had gotten a HUGE attitude. I’m assuming it’s because she packed it and couldn’t believe she made a mistake. The gentleman was nicer but they were all out and couldn’t give us a time they’d be done. Anyways we go sit down and wait for the pretzel to be done. After 5 minutes we go back up there and Penny looks directly at us, with a dirty look on her face, but doesn't proceed to give us our food making us wait in the long line. We get our pretzel and go about our way. However the food was TERRIBLE. Burnt, way too dry, and overall inedible. Will not be returning to this location

Penny was the rudest human on the planet! I had my kids with me who wanted mini pretzel dogs. They had 5-10 min in the oven so I said I’d wait for them, obviously waiting beers toddler tantrums. She rolled her eyes and gave me nothing but attitude. Then when I asked for a receipt you’d have thought I’d asked for my money back or something cuz she was super bothered. I won’t do this again, especially is Penny is the one waiting on me.

I tried Auntie Anne's when they first opened up and disliked it very much (this was way back when there was another pretzel shop called Swiss something [forget the whole name], but I miss and love the pretzels they had). Fast-forwarding many years, and I still dislike them; my pretzel just tasted way off. Will not come back again.

Totally bad experience. Staff was having attitude and chewing gums during work. Didn’t know what was customer order. If you don’t want to work so don’t. Food was burnt and tasted very very bad.

Pretzels are always cold. They’re overpriced and staff has attitude.