Wendy's - Shelbyville

Was served hamburger that they would use in chili for my burger and my speck burned as it sat in a tub of grease and was black and crispy super crispy was disgusting

What the point of mobile orders or DoorDash/Grubhub order to skip the line when this Wendy’s a few employees that work tell you the mobile order and drivers the wait in line. It’s only happens when employees tell the drivers and mobile orders but they have to wait in line for the cashier with other customers order the food then. And then with a certain employee giving the food saying that as company policy and I told them it isn’t what I’ve been this Wendy’s and other Wendy’s I didnt have to wait in line to pick up the food in line. A certain employee got upset and said you have to leave now. I told him the Corporate office and I did. I was there around 5:15pm. I know many other people that is not wanting to go to that Wendy’s anymore that’s almost the same problems

Only taking one car at a time in drive thru very slow, definitely will do to the one on the other side of town from now on.

Customer Service was great and food came out hot and in a timely manner. Would definitely recommend for a simple and easy meal.

What the point of mobile orders or DoorDash/Grubhub order to skip the line when this Wendy's a few employees that work tell you the mobile order and drivers the wait in line. It's only happens when employees tell the drivers and mobile orders but they have to wait in line for the cashier with other customers order the food then. And then with a certain employee giving the food saying that as company policy and I told them it isn't what I've been this Wendy's and other Wendy's I didnt have to wait in line to pick up the food in line. A certain employee got upset and said you have to leave now. I told him the Corporate office and I did. I was there around 5:15pm. I know many other people that is not wanting to go to that Wendy's anymore that's almost the same problems