Kfc - Snohomish

I had a wonderful experience with Morgan. She was cheerful and attentive, even going above and beyond to make our KFC dinner night easier! Efforts like hers are rare in the industry, and I truly appreciate it. However, I am giving four stars instead of five due to the need to contact her by phone in the first place. The KFC app is decent but still requires improvements. For instance, when ordering the Football Pack, if one of your family members is allergic to or dislikes pickles or mayo, there's no option to remove those condiments from an individual sandwich. Overall, it was a positive experience.

I ordered food through Postmates, but one of my items was missing. I attempted to call the restaurant, but there was no answer, so I decided to drive there to pick up the rest of my order. I also requested a replacement for the missing item since it would have been nearly two hours from when it was prepared to when I got home. Unfortunately, the manager's response was quite unhelpful. She told me to take it up with the person who took my order and then handed me a cup, instructing me to fill it up myself at the station. My main issue with the entire experience was the poor customer service and the manager’s unwelcoming attitude. I was very disappointed.

Just went throught the drive-thru and ordered a 3 piece meal and 2 famous bowls. Meal only came with 2 pieces and the drink had no ice in it. For the famous bowls they cut up one chicken strip and threw it in the bowl. Very disappointing because I waited so long for my food.

Bad experience with this store. I ordered a 3-piece meal on 7/21/22 and when I got home the order had only 2 pieces. At the time of the order the store was empty and it was literally only me and the two ladies working in the store at the time so room for error should not be there. I filed a case with KFC on the same day 7/21/22 (Case #01065133). On 8/1/22, I received an email from Candy at KFC requesting the following information: Store Location Address: Store Location: Store Location State: Store Location Zip Code: Guest Full name: Guest Address: Guest City: Guest State: Guest Zip Code: Too much to ask for including personal information but anyways I chose to respond to Candy and provide the details. This was on the same day 8/1/22. On 8/13/22, I sent a follow up email to Candy to no avail. Fast forward, here we are approaching end of the month with no response from KFC or even acknowledgement that they received my emails. Enough said. Nick

I should know better than to keep giving this location another chance. The owner really needs to pay more attention to the restaurant. Time and again, I’ve been disappointed. My order for tenders and wedges for two came with a mix of scrawny, tough chicken pieces, alongside a few decent ones. The wedges were no better—mostly dry, leathery bits with just a couple of good pieces. I also ordered two apple pies. I was told to pull over and wait about four minutes, but after twelve minutes of waiting, I had to get out of my car and go inside to find out what was going on. There always seems to be an issue at this KFC. Having to take the time to write this review is frustrating, but I’ve now decided to take my business elsewhere. I dislike having to write negative reviews like this, especially since I own a small business and understand the challenges. However, it’s clear that the owner isn’t really supervising the store—just counting the money, it seems.