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Went there today at 3:20pm and the doors were locked. I saw some people in there so I called to ask (maybe something happened and they had to temporarily lock the doors) but when I asked what time they close, she said, Now! Okayyyy. I do like the ice cream when I went there previously, the chocolate is pricey but good, the cappuccinos/hot chocolates are delicious and cheap, we also enjoy the play area and gift shop. I guess the only issue would be the people working are usually rude and make you feel like an inconvenience.
Visited at 2 PM on a Sunday for a birthday party. The cafe had double booked so one party was in the party room and the other party was next to the play place. The party room was pretty big and quiet but lacked extra seating. The play place area was loud. After the party, we walked around a bit and the place is very large with several different sections. There is a candy section, a chocolate section (fudge, individual chocolates, chocolate-covered pretzels), a coffee area, a bakery with cake and baked goods, and a grill with food. The cafe ladies weren't the friendliest but one young gentleman was helpful and walked us to the party area when we didn't know where to go. The women's bathroom was pretty clean but not kid friendly (tp very far from toilet and sink faucets far away). Parking wasn't an issue at all and it wasn't very busy. Not sure if I would return again to eat but perhaps for a slice of fudge or cake.
My husband and I enjoy going to this cafe but today for some odd reason we were not pleased with what we got. From the beginning there were two ladies up front, one counting money so we waited for her to say something as we didn't want to interrupt. A few moments later another girl asked with an attitude if we needed something. We ordered and then she just put our drink in the counter and didn’t say one word. She gave us a weird vibe throughout the whole time. Not only did we have someone rude make our drink but we got something that wasn’t even done right. The drink was supposed to be a white hot chocolate but I did not expect a white chocolate bar to be dumped in water???
This place is a great stop in South bend for amazing popcorns and chocolate confections. Staff is always quick and friendly. Prices are but it's a specialty shop so plan on it. They also have a party room and play place. Good stuff.