Houle Family Catering - South Hadley

My friends were very disappointed. Food was frozen meatballs, processed lunch meat all served out of an old minivan that reaked of garbage and was not refrigerated. Not to mention the guys attitude.

Houle catered my daughters wedding last yr was very happy with the food and service

To Jeff w: the review you posted is absolutely ridiculous. 1st of all, you wait 8 years to post a review? And you miraculously know the exact times and the exact food orders that your party ordered? Wow. You could be a famous fiction novelist with the amount of false details you include. 2nd of all, I work there and this never even happened. Never ever would the owner yell at a customer. And he never has. And no one would ever open an omelette and switch the contents of them because that's absolutely disgusting and that's not how we operate our restaurant. If you had an issue it would have been properly addressed. And you're upset that we couldn't serve you a **** Mary? We've never had a liquor license so that wouldn't even be possible to do. Also, eggs Benedict is in fact on the menu and is one of our most popular items, never have I had a complaint. And also you might want to seek some therapy if you're going to post a review for something that happened 8 years in the past. The waitress you were speaking about hasn't even worked there in 3 years.

Wednesday, November 08, 2006 Houle 's is for Fools For all those who don 't know the exact story or would like reference the event as one of the most all-time travesties in family dining here 's how it all went down 11:45pm the night before- Craig throws out a comment like hey that restaurant Houle 's isn 't bad, great omelets and a nice selection of underaged waitress I think to myself, why venture away from the Egg I where we have all held strong in battling hangovers; however, I am getting sick and tired of receiving one splenda for my 44 oz iced coffee. 9:40am- we enter Houle 's family restaurant. Seems nice, they have a deli. Shaggy considers just getting a lb of deli meat for breakfast instead. They seat us near the bathrooms. 9:47am- Shaggy declares he never wants his house to look like this restaurant. The wallpaper has a criss-crossing blue, resembling a miswrapped attempt at a gift for Easter. Shaggy declares the wallpaper is making him nauseous. The waitress comes over, looking like a washed-out sourpuss from '79. Shaggy tries to order a **** mary. 9:50am- Waitress immediately responds denying the **** mary, Shaggy comes back with an order for a large tomato juice (drink 1 and a water (drink 2 . Jamie orders a bagel, 2 eggs scrambled, an orange soda, and a water. Kyle orders a vegetable omelet with absolutely no onions and a water. I order the western omelet, of course with raisin toast. Nobody ever even thinks of raisin toast, even the waitress. Always wheat or white, but never raisin. Sarah orders a vegetable omelet with egg-whites (why even bother? With no mushrooms. Shaggy orders eggs benedict (of course, and it was not even on the menu, how did he even know to order this? and a side of the hash casserole, and another water (drink 3 . The waitress affirms the casserole is excellent. 9:58am- Wondering where our food is. Haven 't seen anyone in 8 minutes except for a guy visiting the bathroom wearing a top-hat, could have been Abe Lincoln. He definitely heard me make the Abe Lincoln joke. 10:05am- Our food comes out. Jamie 's eggs look like caulking. Kyle receives an omelet with no mushrooms, but it has onions. Kyle claims the omelet has extra onions. My food is fine, and the raisin toast was excellent. Sarah receives an egg-white omelet with no onions, but definitely mushrooms. Apparently there has been a bit of a mix-up. Shaggy immediately tries his eggs benedict. Mediocre hollandaise sauce he exclaims. Who has enough hollandaise sauce to be able to distinguish between them? I think to myself that shaggy should have just gone with the lb of deli meat, maybe it would have been enough food to shut him up for the whole meal. Waitress immediately scurries away after dropping off food. 10:10am- Waitress returns to the table. The mix-up is disclosed to the waitress about the two omelets. The waitress takes the two plates into the kitchen. 10:11am- Waitress returns to the table after one minute. I exclaim how quick this whole exchange was. Kyle 's omelet coincidentally has the same amount of ketchup in the exact same place as his last omelet. Here comes the essential meat of this story. Apparently customer service has gone straight down the toilet, especially at Houle 's Family Restaurant. In the one minute in between the waitress picking up the plates, bringing them into the kitchen, and returning them back to the paying customers, an extreme travesty occurred. Someone had somehow scooped out the interior contents of both omelets, and pulled the old switch-a-roo. Kyle 's new omelet consisted of the existing egg, filled with cold uncooked contents topped with a raw piece of cheese, similar with Sarah 's. The new omelets looked like some kind toxic operation. No comments necessary on Jamie 's scrambled caulking. 10:28am- Kyle picks up the two plates, carries them into the kitchen, asks the food be deducted from the bill, no hard feelings, they were just

The food was fantastic and everyone enjoyed it. We've used their services before and have never been let down.