Zafran - Southend-on-Sea

Ordered via uber eats. Food Was pre ordered 3 hours In advance to ensure arrival on time. At 45 minutes late I called the restaurante and asked politely where the food was. I was met by a very angry Intimidating man who explained how unhappy he was I had ordered and lived 6 miles away and it had made things very arkward for his kitchen as we arent local. I advised the man he could have declined the order. The man became more and more irate and made it clear he was prioritising his local customers and would send our food when ever he deemed appropriate. Extremely rude and as you can see by the photos the food was thrown into bags and ripped open and items were missing. Absolutely terrible restaurante and takeaway. Avoid like the plague!

1 star is being extremely generous. Very rude owner called Abdul his face is plastered all over the walls when you go in so you 'll know who the owner is. Missing rice called and said it 's essential with our masala dishes told we 'd have to go and pick it up as they have no drivers. Explained the masala dish would go cold. Response: do you not own a microwave? . Ordered keema naan no meat within. Onion bhajis and chicken tikka was cold. Told you 've got your order, you either come and get rice or tough . So rude. Wrong items, cold food, missing food, and shocking customer service. Booked through Uber Eats so will be seeking a refund from an establishment not even fit to be called a restaurant.

People living in this area kindly avoid this dusty takeway.The owner and staff were so rude and treat like a begger. The food was cold raw and tasteless.Worst food experienced in my life. Please avoid this takeway dont waste money.

Awful service. Food didn’t turn up, rude and had to continually chase to even get an answer let alone a refund.

Amazing food , I am a regular and I never have a complaint about the food. Delivery was on time