Mcdonald's - Springfield

The focus at this restaurant was clearly on the drive-thru, as many people had to wait in line for over 10 minutes before being able to place an order. Despite this, the food received a rating of 4 out of 5.

I gave only 1 star so I could say how total catastrophe in every area including bathroom, dirt, floor feet and counter tops around the opposite they were eating their place they had to fill their drinks, but the worst part was how evil and rude the coworkers were asking about everything and they made sure that door wingers were there,

I will NEVER go there again. Unless you ask for hot food, what you get is ice cold. Hot food guarantees it will be at least warm, but the cheese won't be melted. I eaited inside for 15 mins. Absolutely NO ONE gave an order or received an order. Many people left I did too. All they were doing was making Door Dash orders. I went inside because the line was all the way bach to Schuler's. When I left, the line had barely moved. My husband told me he waited in line 45 mins the day before. He said it became a matter of principal. This store has been like the for years even before COVID. Now instead of it happening a lot, its happening all the time. I will never go back

Terrible Food and Horrible Assistant Manager. Food was burnt had no sauce. Said they ran out but didn’t say anything when ordered. Asked for refund, refused. Asked for general manager name Teresa refused to give it. Said good luck they may call you back in 2 days. Will never go back to this location. Maybe she was so rude because it is a corporate store but I’ve worked in fast food and she’s a terrible assistant manager and has no customer service skills.

This place is usually not super busy, but on father's day night it was busy. We got to ce cream it was good and I was surprised it was up and running but they did great. Shout-out to the woman at the window on father's day night around 8 to 10pm. They was getting hit hard and she still was nice. I know it's hard to deal with rude people every day and not get a simple thank you, so thank you ma'am.